Always be ready to support any customer on any channel.
Reach your customers on the channels they use most, including mobile messaging, web chat, and social media. Supercharge the customer experience with AI-powered chatbots that are native to our platform.
Customer Service Software & Customer Support by Service Cloud
Sales Cloud by Salesforce is one of the world’s most popular and highly-rated customer service software solutions. Whether by phone, web, chat, or email, this customer support software enables agents and customers to quickly connect and solve customer problems.
Sales Cloud customer service software includes case management, customer access across all channels, integration with legacy data systems, pre-built integration apps, support ticketing, knowledge base, routing and escalation, and queue management.
Customer support software can help companies streamline service team processes and calls, reducing average call times. This powerful customer service software can also dramatically improve customer satisfaction and problem resolution. It is time to take your customer service to the next level.
CRM: Salesforce CRM fosters better customer relationships, helping you save money and increase profits.